Q: Why did I receive this notification?
A: You are listed in our systems as a Member (Utility Company) Contact or you are an Administrator in our IRTHNet Member Ticket Management System.
Q: Is there anything that I need to do with this information?
A: Take appropriate steps to ensure that you will continue to have access to our systems on or after January 13, 2016 if your organization has:
- Set up firewall rules allowing specific access to Sunshine 811's systems,
- Created specific Access Control Lists in your routers, or
- Created rules in ytour spam filter to allow you to receive email from us.
Q: When will Sunshine 811 be activating the new Internet Service?
A: We have already made the transition on the systems and services that do not impact our Member's or the excavator's access to the IRTH One Call Software used for Internet Ticket Entry, or for Members accessing the IRTHNet Member Ticket Management Software.
Q: If I am in a small or home office, using a Cable or DSL modem to connect to the internet, do I need to do anything?
A: In this case, you should not need to do anything.
Q: How can I get in touch with someone if I need additional information or assistance?
A: You may send an email to [email protected] or you can schedule a phone call by going to https://sunshine811.agilecrm.com/calendar/bill
